Never, ever use DigitalFlare.com or OptixOne.com’s hosting services or any other service they dream up. Period. Wondering why? Read on…read on…
I ordered a Shell hosting account from OptixOne.com a few days ago. Nothing worked, it took them over 24 hours to setup. They never responded to any e-mails. They have a non-existant technical support department. All in all, I was totally dissatisfied with OptixOne, which is apparently knwon as Digital Flare (digitalflare.com owns them or they are the same company?) because responses sent to billing or support@optixone.com come back to me from a random address at digitalflare.com.
I felt that I was within my right at one point to request a refund within their “14 Day Money-back Guarantee Policy” (something I only do seldomly). It can be found here:
http://www.optixone.com/policy/sla
Under “Money Back Guarantee.” Note what it says. I, or any customer of Optix One or Digital Flare (digitalflare.com / optixone.com) has 14 days to request a refund under this policy. I was within this, heck, it was day two!
I got an e-mail back IMMEDIATELY upon requesting this (mind you, after 3 - 4 support e-mail inquiries which were left completely unanswered in a 24+ hour period) stating:
joey <joey@digitalflare.com>
reply-to joey@digitalflare.com,
to Craig ***********<craig.***********@gmail.com>,
date Jan 21, 2008 6:07 PM
subject RE: Optix One Internet Services Payment Receipt
hide details Jan 21 (5 days ago) Reply
We do not offer refunds.
If you can’t connect to IRC, it’s because you haven’t set a vhost.
Thank you.
In my previous e-mail I simply stated that under their policies (their own SLA and I even LINKED to it for their reading pleasure) — that I believed I was in my right to request a refund. Mind you, it was a measly $48.00. $8.00 of which should of been refunded (still has not been) for a feature I thought I needed, but did not. And they never set that up either! Or even asked about the “custom virtual host” I wanted/needed. Ha!
I am mainly writing this to warn people out there of Optix One (optixone.com) Internet Hosting and Digital Flare (digitalflare.com) hosting services. If they can not honor their own policies of a 14 Day Money Back gaurantee, and have absolutely no support (it seems like) then — well, don’t use them. They seem to just take your money and run with it.
I loathe dishonorable companies (like this) that do not even honor their own policies.
I wrote back to “Joey” at Digitalflare.com (which I still do not understand why I got a response from him) and never heard back. Did I think I would? Nope. Maybe it was because I CCed tips@consumerists.com. Who knows. I CCed billing@optixone.com, and again, to this date I have not heard back. Excellent customer service!
Just a WARNING TO EVERYONE — Never, EVER use DIGITALFLARE.COM or OPTIXONE.COM (for internet hosting, shell hosting, virtual private servers (VPS) or anything!) — they are SCAMS and do not even honor their own policies. It appears they just take your money and run. I am just here as a warning with what happened to me. Hopefully PayPal Disputes will be able to “honorably” difuse the situation.
Sincerely,
xq / Craig
P.S. I will post e-mail logs as soon as I complete this and come to a “complete resolution;” whether it is negative or positive in scope. I really doubt there is anything positive at this point that can come of this. They do not even respond to my e-mails. What gets me is that they are a dedicated hosting company! What is $48 dollars to them? Really. And again, it’s not even that…what gets me is the fundamentals of it all.
It’s THEIR. OWN. POLICY. It’s their customer SLA. Imagine what their higher paying customers experience — the ones who pay up for dedicated services ($200+ per month). Ouch! Real pain in the wallet, neck, brain and hands (for typing back and forth of course…it’s a one sided conversation!).
xarquid on January 26th 2008 in Rants